Contact
Describe your requirements
Let us start with what your municipality needs to improve.
Do you need to organise asset records, find equipment documentation, track inspection deadlines or better understand consumption? Do you have a specific problem with remote measurement, operational events or connecting existing systems?
Describe the current situation and the outcome you expect. You do not need to know the right sensor type, feature name or technical connection method. It is more important to understand what you currently need to find out, check or do, and where information is missing.
We first assess the request. If additional information is needed, we will identify specific questions and propose the next steps. A consultation follows when it will help clarify the solution.
Alternative: Write to info@smartgov.sk.
The form is not yet enabled in this working version. Please send your request by email to info@smartgov.sk. info@smartgov.sk
Form — Describe your requirements
Enter your basic contact details and briefly describe your situation. We need fields marked as required for the initial assessment and our reply. A phone number and a detailed technical specification are not necessary for the first contact.
Options in the Area of interest field:
Asset and operations management · Energy and metering · IoT and environmental monitoring · Public lighting · Security and events · Transport and technical infrastructure · Partnership · Other request
If you are unsure which category to select, choose Other request. Selecting an area is neither an order for a particular feature nor confirmation of its availability.
You do not need to prepare a technical specification. Describe the problem in your own words and state what information or equipment you already have. Do not send passwords, access keys or unnecessary personal data.
Do you have an equipment list, meter readings or technical documentation? Mention this in the description. If we need them, we will agree on the scope and an appropriate way to provide them.
Acknowledgement of the data protection information:
I confirm that I have read the information on personal data processing provided on the page Privacy.
Submitting a request is for an initial assessment. It is not an order for implementation. The specific scope, price and terms of cooperation will be agreed separately.
What will help us understand your need
State which sites or areas the request concerns and how you work with them today. It may be one building, a group of devices, a metering point or a workflow you want to improve.
Information about existing material will help: whether you have an equipment list, meter readings, documentation or your own records. You do not need to send everything at the first contact. Simply state what is available and what is still missing.
If you have a priority or desired deadline, add it to the description. These will inform a proposal for a proportionate scope, not constitute an automatically confirmed implementation date.
Your request could look like this:
‘We manage a school and a cultural centre. We record water consumption manually, but cannot determine when deviations occur. We would like to examine the options for regular measurement at one site. We can provide the meter type and available readings.’
What happens after receipt
We first assess the basic need and SmartGovIOT's suitability for the situation described. We review the available information, the sites concerned and questions that need clarification.
If the information is insufficient, we will ask for specific additions. These might be the meter type, a sample of current records or an explanation of the workflow. Only then do we propose a suitable initial scope and a possible consultation.
The proposal distinguishes available capabilities, pilot testing and features in development. If more detailed preparation, a site visit or technical verification is required, we will agree on the conditions in advance.
The initial assessment of the basic scope and suitability of the solution is free of charge. Detailed analysis, preparation of records, integrations and implementation are handled according to the scope subsequently agreed.
Would you prefer to email us?
Send new requests and questions about working together to info@smartgov.sk. For email enquiries too, simply describe the problem, the sites concerned, your current way of working and the expected outcome.
The form and email serve the same first step: understanding your need and assessing suitable next steps. Choose whichever is more convenient for you.
For existing customers
Send requests concerning a solution already provided to support@smartgov.sk or use the support channel agreed for your deployment.
State the organisation, affected site or device, time of occurrence and a brief description of the problem. It also helps to know whether the situation recurs and how it affects work. Do not send passwords or access keys.
In an urgent operational situation, follow the rules agreed for the particular service. We do not present the general contact form as a continuously staffed emergency channel.